Unexpected Transfer Triggers Alarm
On April 5, a suspicion occurred for a Zelle customer as they received an unsolicited deposit transfer of $2,500 to their bank account. Previously duped by a bogus check, the victim rightly called the bank of the whole thing, suspecting foul play.
Suspicious Texts and Missed Calls
The transfer has appeared, only for the user to receive a text shortly afterward, saying that it has been wrongly transferred and asking for the reversal of the transfer. Not at all an aggressive message, but it surely creates a lot of discomfort considering how suddenly it came and how vague the explanation was.
Bank Response Leaves Questions
After filing a claim, the bank notified the user that the transaction was suspicious and advised against using the funds. The follow-up letter confirmed that the case was escalated but did not identify which department was handling it, stirring suspicion in the account holder.
User Urges for Clear Guidance
The user’s claim was communicated to the bank, which stated the transaction was suspicious and, therefore, the funds should not be used. The account holder subsequently received a follow-up letter affirming that the matter had been escalated but without indicating which department was now dealing with it. This ambiguity left the account holder in limbo.
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